You can submit a signed complaint against a licensed operator providing online gambling services to the Hellenic Gaming Commission (HGC) for issues relating to online gaming, such as:

• Cancellation of participation/betting/event
• Incorrect settlement of profits/cash out
• Infringement of Bonus conditions – rewards – Jackpots – competitions – lotteries
• Block an account
• Non-payment of profits
• Breach of terms of identification (KYC)
• Non-respect of gaming limits set by the player
• Non-respect of exclusion/temporary abstention conditions
• Infringement of the conditions for the granting of a certificate of profit

You will need to fill in:

• your personal contact details
• the details of the company complained of and attach any evidence you may have if necessary.